0800 328 4440 Mon - Fri 8am -5pm  
Ex VAT
Inc VAT

Who we are

Our website address is: https://electricalsupermarket.com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor reviews may be checked through an automated spam detection service.

Prices

Our prices may change and advertisements will always show our best prices at that time. Our website will always show our lowest price with the option to show including vat & excluding vat, the final price shown in checkout will always have vat included.

VAT

On our website you have the option to view the price with or without vat. The final price at checkout will always include vat. Our vat number is: 359816551

Payment

We offer all our goods on a payment-with-order basis, you must pay when you place the order. We can take payment by most credit cards and debit cards. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of approved tradesmen under separate terms of business.

Credit accounts

We offer 30 day free credit to approved tradesmen. In order to access this tradesmen must provide proof of work and company on request to open account this can then be approved or denied it is up to the discretion of the accounts team and business owners.

Sending the goods

We will normally send you your goods on the same working day, as long as we receive your order before 1pm (monday-friday).

We send your products direct from us and deliver via our trusted courier.

We will pass the details you give us, including delivery details to our courier.

Delivery

We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods on the next working day.

If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days.

Availability

We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens we may call you to offer an alternative or to see if you wish for refund or to wait until we have stock again.  You may contact us at any time to check on the progress of your order.

Returns Policy

You can see all terms and conditions of returns on our returns page here: Returns

Quality assurance

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms. See more about quality assurance here: Faulty products

Our mistakes

We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.

Unexpected circumstances

If things like strikes, pandemics, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.

Legal responsibility

Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.