Our website address is: https://electricalsupermarket.com.
- Wiring Accessories
- Fire Safety
- Circuit Protection
- Lighting Controls
- EV - Electrical Car Charger
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Our prices may change and advertisements will always show our best prices at that time. Our website will always show our lowest price with the option to show including vat & excluding vat, the final price shown in checkout will always have vat included.
On our website you have the option to view the price with or without vat. The final price at checkout will always include vat. Our vat number is: 359816551
We offer all our goods on a payment-with-order basis, you must pay when you place the order. We can take payment by most credit cards and debit cards. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of approved tradesmen under separate terms of business.
We offer 30 day free credit to approved tradesmen. In order to access this tradesmen must provide proof of work and company on request to open account this can then be approved or denied it is up to the discretion of the accounts team and business owners.
We will normally send you your goods on the same working day, as long as we receive your order before 1pm (monday-friday).
We send your products direct from us and deliver via our trusted courier.
We will pass the details you give us, including delivery details to our courier.
We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods on the next working day.
If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days.
We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens we may call you to offer an alternative or to see if you wish for refund or to wait until we have stock again. You may contact us at any time to check on the progress of your order.
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms. See more about quality assurance here: Faulty products
We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
If things like strikes, pandemics, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.